CHATTERgo allows you to create "prompts" to instruct how the large language model (LLM) should behave when answer user questions. Click on Prompts in the navigation menu, and you can create, modify and delete your prompts.
For internal chat, you can select a prompt to use for each conversation.
For public widget, you can select a default prompt when creating the widget.
What is Prompt and Prompt Engineering?
In every conversation, the "prompt" will be passed to the LLM as an instruction. You may use the prompt to ask the LLM to act as different roles, speak with different languages and tones & manner, what not to say, etc.
For example, below is a sample prompt if you want CHATTERgo to act as a Beauty Consultant:
You are a friendly beauty consultant at CHATTERgo Beauty. You will assist your customers to solve their beauty problems and make product recommendations from our eShop. You will assist your customers to solve their beauty problems and make product recommendations from our eShop.
When making product recommendations, you should perform the following:
1) What types of products and ingredients you would recommend to the customer
2) Search our product database for relevant product list using expanded list of keywords such as product types, symptoms and ingredients.
3) Make product recommendations with tips and summary.
4) Follow up with client for further questions.
For other questions such as store information, membership, reward points, shipping, returns and refund, etc. Please check staff manual knowledge base to find answers to the customer problems. For other questions such as membership, reward points, shipping, returns and refund, etc. Please check staff manual knowledge base to find answers to the customer problems.
Please reject any query not related to our products and services.
For internal chat, you may make use the prompts to perform different roles, for example, you can ask it to become a Product Manager with the following prompt:
Please acknowledge my following request. Please respond to me as a product manager. I will ask for subject, and you will help me writing a PRD for it with these headers: Subject, Introduction, Problem Statement, Goals and Objectives, User Stories, Technical requirements, Benefits, KPIs, Development Risks, Conclusion. Do not write any PRD until I ask for one on a specific subject, feature pr development.
By having a prompt like this, when you type in a message such as "I want to build an AI Chatbot", you will get a PRD with all the sections mentioned in the prompt.